Your AI-Powered Assistant: Introducing AVAIL 5.0's Help Chatbot

Whether you’re a seasoned AVAIL Champion or just getting started, the newest AVAIL Desktop feature Help Chatbot is here to answer your AVAIL questions in real time. Learn more about the new feature, how to access and use it to increase efficiency at your firm, and how we hope to apply this innovative technology in AVAIL moving forward.

Jump to

• A new era of efficiency
• Access the Help Chatbot in AVAIL 5.0
• Here to help: what to ask AVAIL’s Help Chatbot
• Custom chatbots to come
• Share your feedback

A new era of efficiency

At AVAIL, we are committed to making your work life easier and more efficient. Our development team has been listening to customer feedback and working hard to develop tools that streamline AEC industry workflows. 

That’s why we’re excited to introduce our latest innovation: the AVAIL Help Chatbot.

Powered by artificial intelligence (AI) and AVAIL’s Help Center documentation, Help Chatbot lives in the AVAIL Desktop platform and is here to answer your AVAIL questions in real time.

This intelligent assistant is the first of what we imagine to be many more AVAIL custom chatbots that will make it easier for AEC professionals to find the information they need, faster than ever. 

Access the Help Chatbot in AVAIL 5.0

To access the new Help Chatbot, you must first download AVAIL 5.0, currently available to customers as a Preview Release. 

To utilize the Help Chatbot feature, simply select the question mark icon at the top right of your AVAIL Desktop screen, and the AVAIL Help Chatbot window will appear. Ask the Help Chatbot anything about AVAIL and receive immediate, accurate answers.

The Help Chatbot is an AVAIL Desktop feature available in AVAIL version 5.0.

Here to help: what to ask AVAIL’s Help Chatbot

Whether you’re a seasoned AVAIL user or just getting started, the Help Chatbot makes it even easier to educate yourself on AVAIL features or problem solve issues. Plus, it offers assistance whenever you need it, directly in AVAIL Desktop.

Publisher use cases:

• “How do I add a Key Card?”
• “How do I add and remove tags from multiple pieces of content simultaneously in AVAIL?”

• Azure SSO: A common error in AVAIL is when Azure SSO finds multiple matching tokens for a user. This happens when something like a name change has occurred. Simply paste the error in the Help Chatbot and immediately receive resolution steps.
• Something doesn’t happen as expected: Typing “I indexed families, but don’t see them” in the Help Chatbot will yield possible causes and solutions.

Ask AVAIL’s Help Chatbot questions about AVAIL features and receive answers in real time.

AVAIL Publishers can field a lot of questions about the platform from other users on the account. Encourage your team to turn to the Help Chatbot first. 

Share the benefits of the Help Chatbot with your team:

Teach new publishers the AVAIL basics: 

• “How do I set up a Channel in AVAIL?”
• “How do I bulk load Revit Families?”
  

Encourage users to problem solve in AVAIL: 

• “Why can’t I access a file in AVAIL?”
• “How can I navigate my project better in Revit?”
  

Chatbot best practice tips:

Ask natural language questions:

• “When should I use a Palette vs a Channel?”
• “Is there an easy way to clean up broken content in our Channel?”
  

Check the source:

• Our Help Chatbot is AI technology, and hallucinations can happen. The Help Chatbot will cite its source at the bottom of its answer. Do be sure to check the source.

Custom chatbots to come

The Help Chatbot is just the beginning. 

We’re excited about the potential of AI to revolutionize the way AEC industry firms work and are experimenting with creating custom chatbots for customers to feed with firm-specific knowledge like standards documents, lessons learned databases, historical requests for proposals (RFPs), and onboarding documents, for example. 

Learn more about AVAIL’s custom chatbot experiments:

• Chatbot Experiment Overview Blog
• Chatbot Experiment Overview Video
• Taylor Design’s Custom Chatbot Example
• Not-So-Sexy AI That Will Transform the AEC Industry
  

AVAIL and Taylor Design have been collaborating on an experiment that will help employees have natural language conversations with standards documents hosted in AVAIL.

Share your feedback

Let us know what you think of the Help Chatbot, and how we can improve it. 

Connect with Customer Success.

About AVAIL

Founded in 2016 as a solution for architectural and engineering firms to find the information they need faster, AVAIL creates software for the global architectural, engineering, and construction (AEC) industry. AVAIL’s content management system (CMS) platform and Revit application tools help designers and engineers take control of their intricate network of files in one visual, streamlined solution. AVAIL’s customers include industry leaders Gensler, Perkins&Will, IMEG, LEO A DALY, and Populous.

Learn more about AVAIL